There are several activities owners of medical practices should ensure are executed on a recurring basis to ensure maximum profitability for their business:
Cash Payments Reconciliation – Practices which handle a significant amount of cash payments need to implement controls around the collection, recording, deposit, and reconciliation of funds. Cash payments offer significant opportunities for funds to be mishandled or for employee malfeasance. Best practices for handling cash payments include:
- Documenting each patient served through a sign-in sheet and recording the method of payment for service or co-pay.
- Reconciling all payments collected by patients (Cash, Debit, Credit) against bank statements.
- Ensuring that all cash payments are totaled and reconciled daily with deposits at the bank. Cash payments should not be aggregated across multiple days to simplify reconciliation tracking for audit purposes.
Billing Assurance – Practices often miss filing insurance claims against all the patients serviced. In larger practices, a 1 or 2% rate of missed claims can result in a significant loss of revenue. These types of mistakes do not typically occur as a result of employee misconduct or malfeasance, but rather a natural error rate as a result of normal billing operations. Charge differential, defined as the difference between standard pricing and charges for procedures issued below the pricing negotiated with individual insurance companies, also impacts a practice’s profitability. This differential is typically difficult to monitor on an ongoing basis because it requires managing complex tables which track the billing agreements by current procedural terminology (CPT) code negotiated between the multitudes of insurance companies a practice interacts with.
Claims Assurance – Claims assurance is the management of claims from insurance companies to ensure that:
- All claims issued to insurance companies are paid.
- All paid claims are paid at the negotiated contract level with each Payer/Insurance company. This level is different for every Payer.
A critical area of claims assurance for medical practices is the analysis of adjustments on claims received from insurance companies. Adjustments should reflect a standard discount received against a claim from a given insurance company and should range from 20 to 50% based upon the CPT code. A thorough analysis will typically reveal adjustments in the range of 75% or above, with a 100% adjustment meaning the insurance company has not paid anything against the claim. Reasons for these high adjustments are multi-fold ranging from insurance company errors to rejection of claims due to input error from the practice’s billing staff. While this information is available in the standard billing software utilized by medical practices, the rigorous analysis of the aging report and the ability to mine the data into ‘useful information’ is what proves more difficult for practice personnel.
Rigorous Periodic Reporting and Analysis – Collectively, across the Service-to-Payment Cycle these shortcomings can add up to significant losses to practice ownership. How does a practice address the collective pitfalls across the cycle? Success is achieved through the thorough implementation of financial best practices across practice operations leading to effective management and corrective action. Best practices include:
- Periodic (daily, weekly, monthly) exception reporting across the Service-to-Payment cycle to quickly identify issues and prompt corrective action.
- Independent oversight of controls to minimize conflict of interest.
- Periodic analysis and tracking of key performance indicators to establish performance base-lining and to ensure their long-term results are being achieved.
Contact Accounts International to learn more about how your medical practice can achieve higher levels of profitability.